ADOPTION OF NEXT-GEN TECHNOLOGIES IN RETAIL AND CONSUMER GOODS INDUSTRY
Retail and consumer goods companies are entering into a technological innovation and development phase with considering smart automation at its core. The consequences are profound, offering a host of previously unimaginable capabilities from automatically rerouting shipments to bypass bad weather and initialing in-store services based on customer's facial expressions analysis. According to the IDM survey, it is seen that two in five retailers and brands are already using next-gen technologies based on smart automation, and it will be doubled in number within the next three years. The future of next-gen technologies adoption seems to be far more extensive than many customer products and retail companies currently realize. 79% of consumer and 85% of retail product companies plan to be using next-gen technologies for supply chain strategic planning by 2021 79% of retail and consumer products companies suppose to be incorporate next-gen technologies for customer intelligence by 202