VIRTUAL ASSISTANTS FOR IMPROVING CUSTOMER EXPERIENCE IN TELECOM INDUSTRY
If you consider the customer satisfaction index, the telecom industry is probably one of the worst ranking industries. But that was only until 2019. By the end of 2020, together, the sector made sure to climb up the satisfaction rate. And guess what? They will be able to do that. However, it’s just the beginning. The importance of customer experience is growing like never before. And one tool that’s helping telecom industries is the use of virtual assistants. Did you know that OTT platforms are eroding the revenues of telecom industries? With video-on-demand media, the consumers are trying to cut the cord even more eager than ever before. However, things are changing. How? Let’s find out! Virtual Assistants Aiding in Better CX in Telecom: Decoding the Ways If the telecom industry upgrades its digital customer engagement scale, it can easily experience the upsides in terms of better engagement, services, resulting in boosting sales. However, telecom operators often don’t have the