Skip to main content

MEDIA & TELECOMMUNICATION SERVICE PROVIDERS REINVENTING CX TO STAY AHEAD OF SHIFTING CONSUMER PREFERENCES

 Did you know that more than 30% of TMT industry executives confirm that their company might cease to exist if they don’t undergo reinvention? But that’s not all!

  • More than 50% believe that they need to shift to innovative business models.
  • More than 25% think that businesses need new strengths but cannot find the “to-do’s” to create a priority list. 

Many industry leaders believe that companies need to remain positive about making changes. However, with so many options available now, one doesn’t know where to begin. However, businesses can use the following drivers to bring about the change. 

  • Operational excellence
  • Innovation 
  • Upskilling talent 

These will allow businesses to work on the challenges they are facing now while decoding opportunities for long-term possibilities. The evolving digital landscapes drive companies to reevaluate their transformational goals to respond positively to the shifting customer demands. 

At this point, it won’t be wrong to say that after the pandemic, maintaining connectivity and continuity is one of the most necessities for the media and telecommunications industry. And since the consumers are ready to embrace new ways of doing things, companies need to change to build a robust digital presence while meeting the needs of consumers. 

But how? Let’s find out!


Read More :-  https://www.pukkapartners.com/insight/media-telecommunication-service-providers-reinventing-cx-to-stay-ahead-of-shifting-consumer-preferences


Final Words- It’s Time to Reinvent CX to Drive Sales and Revenue

The world is evolving. And it’s the same for telcos as well. They are no longer using traditional ways to compete with one another. The next-gen of business leaders are trying to seize untapped growth or markets. The leaders are resetting their organization's DNA to meet the demands of changing consumer preferences. 

In this unprecedented crisis, service providers need to innovate quickly, adopt rapid decision-making, and create processes that will help you focus on customers' needs.

If you are also a part of this industry, are you making the right decisions to stay ahead of the changing consumer preferences? If not, it’s high time you consult the right people to initiate the right strategies that will allow you to stay at the top of the competition. 

Email / Call Us at :
 engage@pukkapartners.com
 APAC: +91 70226 21355
 United States: +1 858 939 9252

Comments

Post a Comment

Popular posts from this blog

VIRTUAL ASSISTANTS FOR IMPROVING CUSTOMER EXPERIENCE IN TELECOM INDUSTRY

 If you consider the customer satisfaction index, the telecom industry is probably one of the worst ranking industries. But that was only until 2019. By the end of 2020, together, the sector made sure to climb up the satisfaction rate. And guess what? They will be able to do that. However, it’s just the beginning.  The importance of customer experience is growing like never before. And one tool that’s helping telecom industries is the use of virtual assistants. Did you know that OTT platforms are eroding the revenues of telecom industries? With video-on-demand media, the consumers are trying to cut the cord even more eager than ever before.  However, things are changing. How? Let’s find out! Virtual Assistants Aiding in Better CX in Telecom: Decoding the Ways If the telecom industry upgrades its digital customer engagement scale, it can easily experience the upsides in terms of better engagement, services, resulting in boosting sales. However, telecom operators often don’t have the peo
Read more

E-HEALTH: THE BOOM IN DIGITAL HEALTH TO DUISRUPT LIFE SCIENCES AND MEDICAL COMMUNITY

  E-Health is an developing field in the intersection of public health, medical informatics, and business, mentioning to health services and data delivered or enhanced through the Internet and connected technologies. In the broader sense, the term characterizes a technical development and a state of mind, a way of thinking, an attitude, and a commitment for networked, global review, to recover health care locally, regionally, and globally by using information and communication technology. The 5 e's in "E-Health" Efficiency  - one of the promises of e-health is to increase efficiency in health care, thereby decreasing costs. One possible way of reducing costs would be by avoiding duplicative or unnecessary diagnostic or therapeutic interventions through enhanced communication possibilities between health care establishments and patient involvement. Enhancing quality  of care - increasing efficiency involves not only reducing costs but at the same time improving quality. E-
Read more

HYDROGEN STORAGE - A DISRUPTIVE TECHNOLOGY INNOVATION

  Excessive expectations have been met with disappointment in the past with hydrogen technologies. Nonetheless, a rising body of research suggests that these technologies are a viable choice for deep decarbonization of global energy systems, with recent cost and performance advances pointing to economic viability. The cost of producing, transporting, and storing hydrogen has decreased dramatically. This is complemented by an increase in clean technology regulations. As a result, we predict that hydrogen technology will gain traction, particularly in the transportation and alternative energy generation sectors. The transition to a sustainable energy economy needs an energy carrier capable of large-scale carbon-free energy transfers. Hydrogen is a sustainable energy carrier with the potential to benefit the whole energy sector. However, storing significant amounts of hydrogen is difficult. There are numerous obstacles to overcome in order to achieve a cost-effective hydrogen cycle. Hydro
Read more